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Important Shop FAQs
(please read before purchasing)

Where is Lee Lee Jane Art based?

Lee Lee Jane Art is a brand under our Singapore ACRA-registered company, MTS Arts LLP, based in Singapore.

What is your range of art available for purchase?

Shop with us here for available signature wire art jewellery,  art objects, metal paintings and canvas reproductions. 

Payment

All prices are stated in Singapore Dollar (SGD).  Online and offline payments available via Paypal, Paynow and Paylah. No COD and cheque service.

 

Delivery Information

We deliver in Singapore and to 90% of the countries worldwide. 

Jewellery & Canvas Paintings

a) Free delivery in Singapore within 3-5 days delivered with tracking.  

b) Overseas registered parcel starts from $12 with tracking.

Original Metal Paintings

c) S$15 delivery in Singapore within 3-5 days delivered with tracking.

d) International tracked shipping from S$20-$160 within 5-25 days door-to-door with DPEX/SINGPOST (depending on your selection). 

One-time service for every parcel. Any re-deliveries will be borne by the customer. Responsibility is completed when delivery tracking status update is delivered/delivered to postbox/delivery note issued. Please be assured that all our creations are packed well. Any delivery problems, contact us. 

Delivering to Your Hotel in Singapore

This service is available for orders to deliver to hotels in Singapore only. Purchase from our webstore here, and let us deliver to the hotel you are staying at, simply fill-in accurately during order checkout

a) the Hotel Name/Address,

b) your Registered Room Name/Room No, and

c) Contact Number and email.

 

Your information is in confidence. Your parcel will be delivered to the hotel concierge within 2 days. Please ensure that you are still in Singapore for that duration. Please let the hotel concierge know that you are expecting a parcel from MTS ARTS. We will Watsapp/Email you once your order has been dropped off at the concierge. Please retrieve your parcel from them.

 

Please note: You will be responsible for any hotel charges for holding parcels, no free shipping to the next location and no refund for missing parcels. We will do our utmost to also ensure you will receive your items properly.

Cancellation, Refund and Returns Information

Cancellation/Refund - Refunds apply to creations being unavailable already, unable to send to that country, or your package is lost during transit (less shipping fees). We will notify you of refund and refund via the same method you paid. 

Returns - Due to the enforcement of hygiene reasons, we now do not accept returns/exchange/refund for all sold/paid items.

Your country tax/import regulations

Before purchase, buyer has to be responsible for your own country tax. Buyer also needs to know of any import restrictions of Works of Art and Sculptures into your country. Any returned parcels will have to be re-delivered and all costs borne by buyer.

Login

You may opt for guest payment checkout. However, we recommend signing up an account on our website for easier purchase. Please take care of your login password. Only you will know your password / personal details. Your information is safe. MTS Arts LLP will have no access to these details. 

VIP

Accumulate an annual spending of SGD$450 to become a VIP with us. You may accumulate your purchases via KRISSHOP.COM and our webstore here. Simply contact me via email, watsapp or chat enquiry here to let me know your PO numbers and buyer name. I will verify, accumulate your total purchases, create and initiate your individual VIP membership of 10% on all merchandise here.

 

VIP T&Cs

  • VIP membership lasts one year from start date and will de-activate within the year if not used or minimum of SGD$450 is not achieved.

  • VIP discounts and privileges can be used on this webstore, offline (via social media), private appointments or at fairs.

  • Only applicable to ready items.

  • VIP discounts and privileges here are used on this webstore only.

System technical issues happens. Visitors and VIPs, if you experience any problems with your account login/ subscription status/discount code, please contact me. 

Artist Certificate

We provide certificates for metal paintings and sculptures sold on this official website. The certificates will authenticate that a particular item is created by Lee Lee Jane, the artist herself or by MTS logo (main brand).

Material Quality Declaration

Our materials are sourced from different lapidaries for the creation of our art. They provide different grades and naturality. We aim to provide good quality materials and always do our utmost to assess the quality type that goes into our creations and declare any treatments applied to that gemstone, to our best knowledge.

Artists' Advisory

Our art goes through detailed research, planning, resource procurement and design to bring to completion. We create these uniquely for our customers, and we own these designs. We urge all to not duplicate these designs. We appreciate your understanding. 

 

Why does my creation look different from the website?

While we do our best to photograph the creations in luminous natural lighting, sometimes they will look different due to the individual monitor settings that you see from. While a rare occurrence, please give reasonable allowance for this. 

Care and Maintenance

Simple care and maintenance is necessary for all jewellery. Avoid direct perfume/sun, and other chemicals. Remove before shower.  Use soapy water to gently run through the creation with your fingers in round motions. Rinse thoroughly after. Towel dry.  

For art objects and paintings, periodic, light dusting or using damp cloth to clean through is recommended. No chemical cleaning allowed. 

Enquiries and Purchases

Please direct all enquiries to mts.is.art@gmail.com or via the contact form. 

Thank you.

Personal Data Protection Policy (PDPA)

Lee Lee Jane Art ("we") know that privacy is important to you. We believe in protecting your personal information. This statement outlines the ways in which we collect, use or disclose your personal information, and your rights under the Personal Data Protection Act 2012 ("PDPA").

Collection of Personal Information

Personally identifiable information is not captured if you are just browsing this website.

We may collect your personal information when you:

  • Sign up to be our e-newsletter subscriber and/or a member of the member programme

  • Contact us with a question, feedback or request for assistance

  • Participate in any activities organised by us, including but not limited to contests, lucky draws, surveys, talks and workshops.

  • Are our customer

Use of Personal Information

We will only use your personal information with your consent or deemed consent or to the extent permitted by law. You may withdraw consent by contacting us at lee.leejane1@gmail.com.

Disclosure of Personal Information

We will never sell or trade your personal information to any third parties. We will not disclose your personal information to any third parties except where necessary to provide a product or service that you have opted to receive, or where we are required to by law.

Confidentiality and Security

We aim to only collect personal information that is reasonably necessary to provide products or services to you. Access to your personal information is limited to a small number of our employees who we believe reasonably require such access to serve your needs.

Respecting Your Contact Preferences

We will only send you marketing messages via email if you have opted to receive them. 

Correction and Access to Your Information

You may request access to your personal information and you may request to correct your personal information. Please send a request to lee.leejane1@gmail.com

Further Information

If you have any questions or concerns about our data protection policy, please contact:

Data Protection Officer
Lee Lee Jane Art Management Team
http://www.leeleejane.art
Email | mts.is.art@gmail.com

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