Important Shop FAQs
(please read before purchasing)

Where is Lee Lee Jane Art based?

Singapore.

What is your range of art available for purchase?

Shop with us here for available art jewellery / art objects / metal paintings and canvas reproductions. 

Payment

All prices are stated in Singapore Dollar (SGD).  Online and offline payments available. Please pay via

a) Paynow or Paylah, preferred or

b) Interbank POSB/DBS bank transfer, or

c) PayPal.

 

Delivery Information

We deliver in Singapore and 90% of the countries worldwide. 

Jewellery & Canvas Paintings

a) Free delivery in Singapore within 3-5 days delivered with tracking.  

b) Overseas registered parcel starts from $12 with tracking.

Original Metal Paintings

c) Singapore door-to-door shipping S$15 using DPEX.

d) International shipping from S$20-$160 within 5-25 days door-to-door with DPEX (depending on country). 

One-time service for every parcel. Any re-deliveries will be borne by the customer. Responsibility is completed when delivery tracking status update is delivered/delivered to postbox/delivery note issued. Please be assured that all our creations are packed well. Any delivery problems, contact us. 

Cancellation, Refund and Returns Information

Cancellation/Refund - Refunds apply to creations being unavailable already, unable to send to that country, or your package is lost during transit (less shipping fees). We will notify you of refund and refund via the same method you paid. 

Returns - Due to the enforcement of hygiene reasons, we now do not accept returns/exchange/refund for all sold/paid items.

Your country tax/import regulations

Before purchase, buyer has to be responsible for your own country tax. We do not cover import taxes incurred. Buyer also needs to know of any import restrictions of Works of Art and Sculptures into your country. Any returned parcels will have to be re-delivered and all costs borne by buyer.

Login

You may opt for guest payment checkout. However, we recommend signing up an account on our website for easier purchase. Please take care of your login password. Only you will know your password / personal details. Your information is safe. MTS Arts LLP will have no access to these details. 

Auctionable/resaleable art

Our artistic creations, objects and paintings (originals) have artistic and cultural resale value, should you need to sell your collection. As we progress tenaciously in our business, our reputation will continue to build. We provide certificate for every item sold on this official website. The certificates will authenticate that a particular item is created by Lee Lee Jane, the artist herself. Please keep the receipt and the certificate you receive from us. You may approach auction houses such as Bonhams, or to a private art collector, to seek auction/resale consultation. However, we recommend that you keep the items with you for a few years and maintain the items well before you approach the auction houses.

VIPs

Our VIP acceptance service is not active at the moment. All existing VIPs will still have discount. Our custom service is also not available at the moment.

Artists' Advisory

Our art goes through detailed research, planning, resource procurement and design to bring to completion. We create these uniquely for our customers, and we own these designs. We urge all to not duplicate these designs. We appreciate your understanding. 

 

Why does my creation look different from the website?

While we do our best to photograph the creations in luminous natural lighting, sometimes they will look different due to the individual monitor settings that you see from. While a rare occurrence, please give reasonable allowance for this. 

Care and Maintenance

Simple care and maintenance is necessary for all jewellery. Avoid direct perfume/sun, and other chemicals. Remove before shower.  Use simple soapy water to gently run through the creation with your fingers in round motions. Rinse thoroughly after. Towel dry.  

For art objects and paintings, periodic, light dusting or using damp cloth to clean through is recommended. No chemical cleaning allowed. 

Enquiries and Purchases

Please direct all enquiries to lee.leejane1@gmail.com or via the contact form. 

We hereby thank you in advance for your support and appreciation for our art.

Personal Data Protection Policy (PDPA)

Lee Lee Jane Art ("we") know that privacy is important to you. We believe in protecting your personal information. This statement outlines the ways in which we collect, use or disclose your personal information, and your rights under the Personal Data Protection Act 2012 ("PDPA").

Collection of Personal Information

Personally identifiable information is not captured if you are just browsing this website.

We may collect your personal information when you:

  • Sign up to be our e-newsletter subscriber and/or a member of the member programme

  • Contact us with a question, feedback or request for assistance

  • Participate in any activities organised by us, including but not limited to contests, lucky draws, surveys, talks and workshops.

  • Are our customer

Use of Personal Information

We will only use your personal information with your consent or deemed consent or to the extent permitted by law. You may withdraw consent by contacting us at lee.leejane1@gmail.com.

Disclosure of Personal Information

We will never sell or trade your personal information to any third parties. We will not disclose your personal information to any third parties except where necessary to provide a product or service that you have opted to receive, or where we are required to by law.

Confidentiality and Security

We aim to only collect personal information that is reasonably necessary to provide products or services to you. Access to your personal information is limited to a small number of our employees who we believe reasonably require such access to serve your needs.

Respecting Your Contact Preferences

We will only send you marketing messages via email if you have opted to receive them. 

Correction and Access to Your Information

You may request access to your personal information and you may request to correct your personal information. Please send a request to lee.leejane1@gmail.com

Further Information

If you have any questions or concerns about our data protection policy, please contact:

Data Protection Officer
Lee Lee Jane Art Management Team
http://www.leeleejane.art
Email | mts.is.art@gmail.com